EPIC WORLDWIDE, LLC.

Large format print operation looking for a qualified, detail oriented Shipping Coordinator.

Responsibilities:

• Managing incoming and outgoing shipments
• Generating quotes
• Identifying and assessing customers’ needs to achieve satisfaction
• Updating worksheets
• Tracking and tracing shipments until they reach their destination

Shipping coordinator will act as a liaison, provide shipment information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

• Manage large amounts of outgoing shipments
• Generate shipment quotes
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Act as a liaison between out company and the customer to assure the safe and prompt receipt of goods

Requirements

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with Quickbooks preferred
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High attention to detail

Job Type: Full-time

Pay: $10.00 - $15.00 per hour DOE

Benefits:

• Paid Time Off

Schedule:

• 8 Hour Shift

Experience:

• Customer Service: 3 years (Required)

Work authorization:

• United States (Required)

Work Location:

• One location

Work environment:

• Warehouse

Communication method(s) used:

• Email
• Phone

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction