EPIC WORLDWIDE, LLC.

Qualifications

• Experience:

  • Customer Service, 3 years (Required)

• Work authorization:

• United States (Required)

Full Job Description

Large format print operation looking for a qualified, detail oriented customer service representative.

Responsibilities:

• Managing incoming calls and customer service inquiries
• Generating estimates that develop into sales orders
• Identifying and assessing customers’ needs to achieve satisfaction
• Updating worksheets
• Creating quality control folders for production

Customer Service Rep will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

• Manage large amounts of incoming calls
• Generate sales estimates
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Constant update of production software
• Act as a liaison between departments to push projects through production

Requirements

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with Quickbooks preferred
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High attention to detail

Job Type: Full-time

Pay: $10.50 - $15.00 per hour DOE

Benefits:

• Paid Time Off

Schedule:

• 8 Hour Shift

Experience:

• Customer Service: 3 years (Required)

Work authorization:

• United States (Required)

Work Location:

• One location

Work environment:

• Front desk

Communication method(s) used:

• Email
• Phone

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction
• Graphic Design or Print Shop experience preferred

NO PHONE CALLS- Please apply online